The Hub Calgary and its associated brands manage a variety of social media channels. We love getting social and hearing from you on these platforms! We strive to create a community with respect, integrity, and diversity. With those core values in mind, we have created a set of Community Guidelines to ensure our online community remains a positive and safe space for all.
If you interact with our social media channels in any way, you are agreeing to abide by these Community Guidelines, which apply in addition to The Hub Calgary’s Privacy Policy or other legal notices that are provided by us and those of the social media platform’s owner.
We reserve the right to remove comments and block users/followers who breach these community guidelines:
We value your feedback, thoughts, and concerns and welcome your comments, provided they are expressed in a way that is respectful to us and our communities, and is not inappropriate, profane, off-topic, abusive, offensive, or promotes violence or harassment.
Comments and responses on our platforms that are not posted by us come from members of the public. The opinions and statements within these comments do not necessarily reflect the views of The Hub Calgary and are the responsibility of the individuals posting them.
The Hub Calgary’s social media is not the right platform for Customer/Resident feedback or maintenance requests. For general feedback/inquiries, please utilize the ‘contact us’ form on our websites. For maintenance requests, Residents must submit their request via the Resident Portal on our websites – maintenance concerns will not be addressed unless a request is submitted on the website and is the responsibility of the tenant.
Please do not share posts, comments, messages, or reviews that promote third-party sites, services, initiatives or products.
We try our best to get back to you as quickly as possible. Our Customer Care Centre is available Monday – Friday, from 9:00am – 9:00pm ET, and Saturday – Sunday, from 10:00am – 6:30pm ET.
While we do moderate our channels to help ensure compliance with our Guidelines, we cannot be responsible for any posts, comments, or materials posted by users.
The Hub Calgary’s social media profiles are not monitored 24/7 and should not be used to reach us for urgent matters or during an emergency.
We love when you share and tag us! By posting or commenting on our social media accounts, using our hashtags, or leaving us a review, your posts or ideas may be freely used by The Hub Calgary in any way, including on our website, advertisements, or print media. Please don’t post anything that you would not want shared. Your profile, name, and social media handle could be visible and associated with your post.
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Yes, we are open as we are considered an essential service. We remain open for our current residents and for those looking to live with us. Our maintenance staff is on site to assist with any emergencies.
Our standard leasing hours are from 9 am to 8 pm, Monday through Friday, on Saturday and Sunday our hours are 9 am to 5:30 pm.
We have a seamless online leasing process that is accessible through the website. You can book a Facetime/Skype tour then submit your application online – all with a click of a button. Upon receipt, we will send you a lease to reserve a room. That's it! Everything can be completed from the safety and comfort of your home.
You can still submit your application online. Upon receipt, we will send you a lease to reserve a room.
We have taken necessary precautions and have been doing our part to flatten the curve. Amenity areas are now open with guidelines in place. Guidelines include, structured hours of operation with a cleaning schedule in place, limited number of people allowed in the facilities at a time and wearing a mask when required. In addition, all entrances, elevators, laundry rooms, and garbage rooms are sanitized daily.
Our professional cleaning staff will disinfect the apartment prior to your move in. Once moved in, we ask that you and your roommates implement a frequent cleaning schedule to protect the health and safety of all residents of the apartment.
No. At this time, neither the federal nor provincial government have issued any official legislations with respect to dissolution of in-place tenancy agreements in view of the COVID-19 pandemic. Therefore, all tenancy agreements are still in effect; however, in specific situations, we will evaluate and determine the best course of action.
The Province of Alberta has implemented a COVID-19 arrival testing program at Calgary International Airport.
Here are additional resources for the latest updates:
Stay well and stay safe.
Sincerely,
The HUB Calgary Team
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